Privacy Policy

Effective Date: January 1993

Last Updated: September 2026

Motrex Limited (“Motrex”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, request our services or otherwise interact with us.

1. Who We Are

Motrex Limited is a transport and logistics company operating in Kenya and across East Africa.

For purposes of applicable data-protection laws, Motrex Limited may act as a data controller in relation to personal information that we collect and determine how to use.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name;
• Telephone number;
• Email address;
• Company or organisation name;
• Physical or postal address, where necessary;
• Information contained in enquiries or requests submitted to us;
• Information relating to services you request or receive;
• Employment-related information where you apply for a position through us;
• Technical information relating to your use of our website; and
• Any other information that you voluntarily provide to us.

We aim to collect only information that is relevant and necessary for the purpose for which it is collected.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry through our website;
• Contact us by email, telephone or other communication channels;
• Request information about our services;
• Request or use our services;
• Submit an employment application;
• Subscribe to any communication from us, where applicable; or
• Visit and interact with our website.

Some technical information may also be collected automatically when you use our website.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests;
• Communicate with you;
• Provide and manage our services;
• Prepare quotations and respond to business enquiries;
• Process employment applications, where applicable;
• Improve our website and services;
• Maintain the security and functionality of our website;
• Meet legal, regulatory and contractual obligations; and
• Protect our rights, property and legitimate business interests.

We will use personal information only for lawful and legitimate purposes.

5. Lawful Basis for Processing

Where applicable, Motrex may process personal information based on:

• Your consent;
• The performance of a contract or steps taken before entering into a contract;
• Compliance with a legal obligation;
• Our legitimate business interests, where permitted by law; or
• Another lawful basis provided under applicable data-protection laws.

6. Sharing of Personal Information

We may share personal information where necessary and lawful with:

• Service providers and technology providers who support our operations;
• Professional advisers;
• Business partners where necessary to provide requested services;
• Government authorities, regulators or law-enforcement agencies where required by law; or
• Other parties where you have provided consent or where disclosure is otherwise permitted by law.

Where we use third parties to process personal information on our behalf, we will take reasonable steps to ensure appropriate safeguards are in place.

7. Protection of Personal Information

Motrex takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal and regulatory requirements, resolve disputes and enforce our agreements.

The period for which information is retained may vary depending on the nature and purpose of the information.

9. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand how visitors use our website and improve our services.

Where applicable, you may manage cookie preferences through your browser settings or through any cookie-management options provided on our website.

10. Meta Platforms and Chatbot Communications

Motrex Limited may use communication services provided by Meta Platforms, Inc., including Facebook Messenger, Instagram messaging and WhatsApp, to communicate with customers and other users through automated or assisted chatbot services.

When you communicate with Motrex through a Meta platform, we may receive and process information made available through that platform. Depending on the service used, this may include:

• Your name or profile name;
• Your Meta platform user identifier;
• Your telephone number, where applicable;
• The content of messages and enquiries you send to us;
• Information you voluntarily provide during a conversation; and
• Technical information necessary to operate and maintain the chatbot service.

We use this information to respond to enquiries, provide information about our services, assist customers, route enquiries to the appropriate personnel, maintain conversation records where necessary, improve our customer service and operate our chatbot functionality.

Information received through Meta platforms will only be used for legitimate business purposes and in accordance with applicable data-protection laws and the applicable Meta platform requirements.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is being used;
• Request access to personal information we hold about you;
• Request correction of inaccurate or misleading information;
• Object to certain processing of your personal information;
• Request deletion or erasure of personal information where applicable;
• Request restriction of processing where applicable; and
• Exercise other rights provided under applicable data-protection laws.

The Office of the Data Protection Commissioner (ODPC) identifies these as rights available to data subjects under Kenya's data-protection framework.

12. Data Deletion Requests

If you have communicated with Motrex Limited through our website, Facebook Messenger, Instagram, WhatsApp or another Meta service, you may request deletion of personal information associated with your interaction.

To request deletion, please email motrex@motrexltd.com with the subject Data Deletion Request.

13. Exercising Your Rights

If you wish to exercise any of your data-protection rights or have questions about how we handle your personal information, you may contact us using the details below.

Motrex Limited
Email: motrex@motrexltd.com
Telephone: 0726666271
Address: Mombasa Nairobi Highway, 87006/80100

We may need to verify your identity before processing certain requests.

14. Complaints

If you have a concern about how we have handled your personal information, please contact Motrex Limited first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) where appropriate. The ODPC provides a formal complaints mechanism for data subjects.

15. International Transfers

Where personal information is transferred or processed outside Kenya, Motrex will take appropriate steps to ensure that the transfer and processing comply with applicable data-protection requirements and that appropriate safeguards are in place.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.

Any updated version will be published on this website together with a revised “Last Updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or how Motrex handles personal information, please contact us:

Motrex Limited
Email: motrex@motrexltd.com
Telephone: 0726666271
Address: Mombasa Nairobi Highway, 87006/80100

Last Updated: September 2026